![]() ![]() ![]() ![]() I hope this will be the end of this nightmare. I saw it many times in logs that when adobe hangs, the error events 7011 and ghosts users disconnected with (4) processes appears. HKLM\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bEnableProtectedModeAppContainer 0Ī quick read on bEnableProtectedModeAppContainer is that its some sort of sandbox that evidently has caused our RDS servers to 'flip out'! The Adobe setting that fixes this is to turn off "Run in AppContainer" in the Security tab or dword via GP: If you then log out of the Session Host,ħ011's start to appear eventually ending in a complete server crash. Then upon trying to opening the local PDF you get an error that the file is in use by rdp. \\tsclient\C\) results in a weird error followed by a 0kb file. Opening a PDF in Adobe Acrobat Reader DC (Our Version 19.010.20098) in a RDS Session and then file-save that PDF to local C Drive If you have feedback for TechNet Subscriber Support, think I have found the cause (and fix) for this. Please remember to mark the replies as answers if they help. Is there any task, scanning process which is scheduled to be running during this period of time? Also, please make sure that you have enough resources for your VMs to be running, > the crashes happen at the end of each day usually between 16:00 - 18:00 Please open CMD with admin permission, then, using “sfc /scannow” to check/repair system files.īesides, please use DISM.exe to check the system files again to have an confirmation - Repair a Windows Image: This is usually caused by drivers using improper addresses. > An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. >Probably caused by : rdbss.sys ( rdbss!_RxAcquireFcb+1f3 ) Arguments: Arg1: 0000000000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80179d3ba44, address which referenced memoryīUCKET_ID: AV_rdbss!_RxAcquireFcb PRIMARY_PROBLEM_CLASS: AV_rdbss!_RxAcquireFcbĬan anyone help to try and decipher the above and suggest next/best cause of action? If a kernel debugger is available get the stack backtrace. ![]() IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. Probably caused by : rdbss.sys ( rdbss!_RxAcquireFcb+1f3 ) Here (happy to paste dmp here but didnt want to "dump" to much information in the post) Im now trying to figure out the dmp - uploaded to PasteBin I have grabbed the Memory.dmp file and opened it with WinDbg. On top of this, it appears 7011, 7046 results in a BSOD. The weird thing is, like clockwork the crashes happen at the end of each day usually between 16:00 - 18:00 - To me its like a degradation symptom or perhaps its the actions of users disconnecting or logging off their session - Its affecting a couple of servers Users connect in via RemoteApp and local drives and printers are redirected into their sessions. Windows OS and applications are fully patched and up to date and Dell Firmware and drivers are fully up to date. Trying to shutdown via the GUI just hangs and the only way to get the server back is to reset the power using vSphere console.Īpplications on the Session Hosts are mainly MS Office 2016, Acrobat Reader, 7Zip and Webroot AV. The following service has repeatedly stopped responding to service control requests: Remote Desktop Services UserMode Port RedirectorĪt this point some existing connected users cant sign out and applications start to crash including explorer.exe. Over the past 4-6 weeks we have started to get multiple event 7011's followed by a 7046.Ī timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service. I have a virtualised (VMWare) RDS 2012R2 environment with 20 Session hosts spread across 6 Dell ESXI Hosts - 2 Sets of different PowerEdge Models. ![]()
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